Refund & Cancellation Policy
Overview
At SPACE2B, we aim to maintain a smooth and respectful scheduling environment for both participants and facilitators. The following policies outline the terms for cancellations, rescheduling, and refunds for classes, workshops, and other programmes.
By booking a session or programme with SPACE2B, you agree to the terms described below.
Class Bookings
Class bookings may be cancelled or rescheduled up to 12 hours before the scheduled start time.
Cancellations made within this time frame will allow the session credit to remain available for future bookings within the validity of the package.
Cancellations made less than 12 hours before the class, or failure to attend the session, will result in the class being deducted from the package or pass.
This policy helps ensure fair access to limited spaces and allows other participants the opportunity to attend.
Class Packages
All class packages purchased at SPACE2B are non-refundable and non-transferable.
Packages must be used within the stated validity period from the date of purchase.
Unused classes cannot be extended beyond the expiry date unless otherwise specified at the time of purchase.
Workshops, Trainings & Special Events
Cancellation policies for workshops, trainings, retreats, and special events may differ from regular class bookings.
Where applicable, the following refund structure applies:
• Cancellation two months prior to the programme start date – 75% refund of the total fee paid
• Cancellation one month prior – 50% refund
• Cancellation between one month and seven days prior – 25% refund
• Cancellation within seven days of the programme start date – no refund
All cancellations must be submitted in writing via email.
Administrative fees may apply where relevant.
Private Sessions
Private session bookings may be rescheduled with at least 24 hours notice, subject to availability.
Cancellations or rescheduling requests made with less than 24 hours notice may result in the session being forfeited.
Package Extensions
Package extensions may be granted only under exceptional circumstances and at the discretion of SPACE2B management.
Requests must be submitted before the package expiry date.
Changes to Programmes
SPACE2B reserves the right to adjust class schedules, facilitators, or programme formats where necessary.
In the event that SPACE2B cancels a session or programme, participants will be offered either:
• a rescheduled session
• a credit for future use
• or a refund where appropriate.
Contact
For cancellation requests or enquiries regarding bookings, please contact:
PRODUCTS REFUNDS AND RETURNS
Only items purchased at Space 2B studio and on the space2b.sg website can be returned to Space 2B for refund or exchange. Our Refund policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
• Exchange
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@space2b.sg
• Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
• Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will found out about your return.
All items must be returned to :
Space 2B
2B Stanley Street
Singapore 068721
The customer is responsible for the shipping costs incurred when sending the items back to Space 2B.
In all cases, original proof of purchase must be provided and products must be returned within 7 days of receipt for Space 2B to process any refund or exchange. Please email to info@space2b.sg We appreciate if you give us a reason for returns.
We will do our best to process returns within 5 working days (Monday-Friday excluding official public holidays) of receipt.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
• Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
info@space2b.sg
